FAQs

Our system places the autoship order based on the subscription items you have and their frequency on Fridays. We typically do not ship on the weekends, so your order will ship on Monday. The order then takes about 3 – 5 days to be delivered based on location.

The amount of food your dog needs depends on several factors, including their weight, age, activity level, overall health, and the type of diet you choose. Because every dog is different, feeding amounts should be based on your pets' individual needs.

For guidance on how much to feed, we recommend consulting with your veterinarian.  

You can also use our Feeding Calculator to get a feeding recommendation based on your dog’s specific information. You can also follow our feeding guidelines  

First-time auto ship customers receive a special introductory discount on the first order.  After the first order, the discount changes for subsequent auto ship orders.

All Auto ship orders receive a minimum of a 5% discount so that you can continue to save on every reoccurring order. You can view our current promotions by following this link.

Fresh Frozen 

For all proteins, excluding fish-based recipes: Thawed food stays fresh when stored in the refrigerator in an unopened package for up to 7 days. Once opened, use it within 5 days. 

Fish-based meals: thawed food stays fresh when stored in the refrigerator in an unopened package for up to 5 days. Once opened, use it within 3 days. 

All our frozen meals have a safe freezer shelf life of 18 months and have gone through thorough testing for quality purposes.

JustFresh

JustFresh products are in shelf-stable packaging that may be kept in a pantry or cupboard up to 2 years from the manufacture date. Once the package is opened, store it in your refrigerator and feed it within 3 days. Please discard any unused portions after 3 days. 

Pantry Fresh

Pantry Fresh products are in shelf-stable packaging that may be kept in a pantry or cupboard up to 2 years from the manufacture date. Once the package is opened, store it in your refrigerator and feed it within 5 days. Please discard any unused portions after 5 days. 

Treats

Chicken Breast Treats, Venison Treats, and Beef Brisket Treats should be stored in the refrigerator after opening. 

Omega Marine Microalgae Oil

Omega Marine Microalgae Oil should be stored in the refrigerator after opening. This product has a shelf life of 18 months (sealed or opened). 

Probiotic booster, Skin and Allergy Aid, Hip and Joint Care, 10-IN-1 Bite, Calming chews

Store in a cool, dry place. The shelf life is 18 months (sealed or opened). The products manufacture date is listed on the bottom of the package

DIY Nutrients

Store in a cool, dry place. The shelf life is 2 years (sealed or opened). The products manufacture date is listed on the bottom of the package

At JustFoodForDogs, we're committed to your satisfaction. If you are not completely satisfied with your first purchase and it’s within 30 days of purchase, we'll give you a full refund. To be eligible for a refund, the product must be purchased directly from JustFoodForDogs. The refund is only available one time per person, and JustFoodForDogs reserves the right to deny refunds where it, in its sole discretion, determines that there has been a misuse of the one-time promotional refund. (Shipping and/or delivery fees are non-refundable.) Being perishable, our products are not otherwise eligible for return or refund from JustFoodForDogs. Products not purchased directly from JustFoodForDogs are not eligible for return or refund from JustFoodForDogs. Products purchased from one of our Authorized Resellers* (Amazon.com, Chewy.com, Pet Food Express, Petco, PetSmart, Albertsons, Vons, Pavilions, Jewel-Osco, Market Street, Randalls, United, Tom Thumb, Safeway, Lucky, Tractor Supply Co., HEB) must be returned to the original place of purchase, pursuant to applicable Authorized Reseller’s return policies.

Custom diets are restricted from refunds due to the unique custom formulation. Refunds for formulation fees associated with custom diets are nonrefundable if services to create the diet have begun prior to receiving a request for a refund or cancellation, and the request is made greater than 30 days from the time of your initial consult.

You can adjust your next auto ship date by navigating to your auto ship page on your account. Locate the auto ship you wish to adjust, and click the “change date” button

After clicking this button a calendar will appear, you can select which Friday you wish your auto ship to process on. Please note, auto ships process on Fridays and typically ship out the following Monday.

If you wish to adjust a single items quantity on your auto ship, you will simply use the drop-down box and select your desired quantity

If you wish to adjust the frequency of an item in your auto ship, you will select each item you wish to edit by clicking the drop down box under “frequency” and selecting weeks 1-12.

If you wish to add items to your auto ship, you will search the items on the website you wish to add. Go to the products page and select “Add to order”.

For example, if you wish to add a small box of our frozen chicken and rice recipe to your next auto ship order you will go to the Fresh meals>frozen>chicken and rice recipe>then select small box and click the button

It will look like this: 

You will navigate to your auto ship page on your account by selecting My account and clicking Auto ship

 You will then locate the auto ship line item you wish to cancel. (Note: if you have multiple line items in your auto ship you will need to repeat this step for each item).  Once you have located the item you wish to cancel, you will click on the “more options” button to the right.

When you click this button, it will bring up a menu for you. You will select “Cancel Product”

This will depend on the items you ordered. If you have frozen items in your order, they will be shipped in a specially designed insulated box with either dry ice (safely packaged and labeled) or gel ice packs. This is dependent on the amount of food that is ordered and where the order is shipping to. We use FedEx as our primary shipping courier.

If your order is an item that is not frozen or require refrigerant, it will be shipped in a standard cardboard shipping box.

We have four DIY (Do It Yourself) recipes you can follow at home

They are our Fish and sweet potato, Beef and russet potato, Chicken and rice, and the turkey and macaroni. You can find these options on our website located Homemade Dog Food | DIY Dog Food Recipes | JustFoodForDogs

Please note that it’s important to follow the recipe for how it is designed. We do not recommend substituting any of the ingredients to avoid an unbalanced meal for your pet. All our recipes are designed to be fully balanced for long-term feeding by AFFCO standards.

Yes. Each of our canine daily diets has gone through evidence-based research at a major university. Since day one, we have balanced our food to National Research Council (NRC) standards. The NRC reports directly to the FDA and is the most up-to-date authority on nutritional guidelines. Our feline recipe is formulated to meet the 2016 AAFCO nutritional profiles for feline maintenance.

Recommended reading: The Truth Behind AAFCO Feeding Trials

Real, unprocessed, bioavailable, and nutrient-rich ingredients in their natural state. Our meats are inspected and approved by the USDA for human consumption, and all of our ingredients are the same as you would find in a restaurant or grocery store. In fact, we use the same premium suppliers as the restaurant industry to source the highest quality ingredients for our meals.

Dogs are not true carnivores. They can actually live without meat in their diet, although we believe a diet containing high-quality meat is much better for them. We include fresh vegetables and fruit which provide excellent sources of antioxidants, omega-3 fatty acids, glucosinolates, thiocyanates, and a variety of vitamins.

It is nearly impossible for pets to get all of the nutrients they require daily from food alone. Any pet food must have added supplements if it is intended to be used for long-term feeding. Our food is balanced to standards established by the National Research Council (NRC), and then tested through AAFCO feeding trials. Unlike typical dog food, the supplements we use are high-quality nutrients intended for human consumption, which provide much greater bioavailability.

Every ingredient in JustFoodForDogs recipes serves a function, including carbs. Carbohydrates can be an excellent source of energy when that carbohydrate is from a whole-food, human-grade source. We believe feed-grade carbohydrates and grains must be avoided at all costs, due to possible contamination with toxins from an unregulated production system. We also offer grain-free and gluten-free diets for dogs who may have those associated sensitivities.

To learn more, we suggest reading: Carbohydrates for Dogs, Explained by Experts

Yes, JustFoodForDogs is WSAVA-compliant.

To learn more, pet parents can read: WSAVA Guidelines & Transparent Nutrition

All of our recipes are completely balanced for long-term feeding and do not need multi-vitamins added.

Yes! Our Fish & Sweet Potato Recipe and Chicken & Rice Recipe are suitable for all life stages, including puppies.

How to safely thaw JustFoodForDogs frozen meals:

The easiest way to feed our fresh frozen meals is to get into a cycle of the freezer to refrigerator to bowl. Remove the package from the freezer and defrost it in the refrigerator (preferred), or immerse it in cold water. Store in the refrigerator in a glass or plastic container and then serve the recommended amount. JustFoodForDogs frozen meals last up to 18 months when frozen.

In the refrigerator

• One 18 oz package will take up to 24 hours to thaw in the refrigerator.
• One 72 oz package will take up to 48 hours to thaw in the refrigerator. 

In cold water

• If thawing in cold water, one 18oz package will take approximately 1 hour.
• If thawing in cold water, one 72 oz package will take approximately 3 to 5 hours. 

*Cooked foods thawed by the cold-water method should never be refrozen.

How long to store thawed food in the refrigerator

For all proteins, excluding fish-based recipes: Thawed food stays fresh when stored in the refrigerator in an unopened package for up to 7 days. Once opened, use within 5 days. 

Fish-based meals: thawed food stays fresh when stored in the refrigerator in an unopened package for up to 5 days. Once opened, use within 3 days. 

JustFresh

JustFresh products are in shelf-stable packaging that may be kept in a pantry or cupboard up to 2 years from the manufacture date. Once the package is opened, store it in your refrigerator and feed it within 3 days. Please discard any unused portions after 3 days. 

Pantry Fresh

Pantry Fresh products are in shelf-stable packaging that may be kept in a pantry or cupboard up to 2 years from the manufacture date. Once the package is opened, store it in your refrigerator and feed it within 5 days. Please discard any unused portions after 5 days. 

Treats

Chicken Breast Treats, Venison Treats, and Beef Brisket Treats should be stored in the refrigerator after opening. 

Supplements

Omega Marine Microalgae Oil and Omega Plus Fish Oil should be stored in the refrigerator after opening. 

Our only preservative is the freezer. We do not add any preservatives at all.

Suggested reading: The Benefits of Preservative-Free Dog Food

Wet dog food naturally contains more moisture than dry food, which is beneficial for your pet's hydration. This higher water content ensures the food is softer and easier to digest, making it particularly helpful for active dogs, senior dogs, or pets with specific health needs. Rest assured, the texture and moisture levels are carefully designed to support your dog's overall health and well-being.

Texture can sometimes vary due to the natural moisture content of fresh whole food ingredients or the freezing and thawing process. This softness is normal and ensures the food stays fresh and easy for pets to eat. For example, rice-based recipes may absorb water differently, resulting in a softer consistency, and vegetables and proteins are gently cooked to preserve nutrients, which can sometimes give a blended texture. The freezing and thawing process, which ensures freshness and safety, may also slightly affect the texture.

Rest assured the meat used in all of our products is gently cooked for optimal nutrient absorption. To dive a little bit into the science behind the color, one must consider myoglobin (a protein found in muscle tissue that gives meat its red/pink color), pH, and oxidation. Since the 90s, the USDA has followed extensive research showing color is not a reliable indicator of doneness. The only way to guarantee destruction of pathogens is to cook the meat to an internal temperature of 160 degrees. Even after your pet's food is prepared, it is thoroughly tested for pathogens before hitting shelves.

For more information on pink coloring in cooked meat, visit the USDA Food and Inspection Service's website.

We have made significant improvements to our shipping and delivery processes to ensure that our deliveries are well-insulated and safe to eat. As long as each individual bag is partially frozen, it is safe to immediately refreeze or finish thawing for feeding. Any individual bag in the box that is not partially frozen, should be disposed of. Feel free to contact our customer service team for assistance.

As a general rule, no more than 10% of your dog’s caloric intake should come from treats.

The correct serving of fresh food should keep your dog healthy, happy, and fit. If your dog is gaining unwanted weight, simply reduce the volume of food by 5-10% until they reach the desired weight. Just like people, all dogs have their own metabolism, so it is impossible to know how much each dog should consume just by knowing their weight. It can be a process, and as their pet parent, you are in the best position to judge the results.

Suggested reading: 

• How to Tell If Your Dog Is Overweight
• The Dog Body Scoring Chart Explained
• Best Food for Overweight Dogs

Our food is crafted by hand in our open-to-the-public Kitchens that you can visit, as well as in our own Kitchens in Irvine, California and New Castle, Delaware.

We offer four different sizes – Small, Medium, and Large Boxes, and 14 Packs:

• Small Boxes: 7 x 18-ounce packages
• 14 Packs: 14 x 18-ounce packages
• Medium Boxes: 21 x 18-ounce packages
• Large Boxes: 7 x 72-ounce packages

Once your order has been placed and processed, you will receive a confirmation email with your order details.

Click on the link and enter your order details or tracking number.

Tracking information may not be immediately available after your order is placed. If you don't see any updates right away, please be patient and check back later.

Your order will be delivered in 3-5 business days. Shipping and delivery days vary depending on the order type, order date, and the delivery location.

Frozen food and dry/non-frozen goods ship separately, and you will see separate charges for each on your credit card.

Recurring frozen Autoship orders typically deliver by Wednesday and recurring non-frozen Autoship orders typically deliver by Friday. 

*We do not ship on Sundays or on major holidays. We do not ship to Hawaii or Alaska.

To check shipment status, click TRACK MY ORDER.

To receive text message alerts from FedEx, register with FedEx Delivery Manager.

Timelines for Autoship orders vary depending on shipping frequencies, please review our most up-to-date shipping timelines under the autoship section.

Some frozen orders are shipped using dry ice in an insulated box to ensure the food remains frozen all the way to your door. Please do not handle dry ice with bare hands, and be sure to keep it away from your pets at all times.

We have made significant improvements to our shipping and delivery processes to ensure that our deliveries are well-insulated and safe to eat. As long as each individual bag is partially frozen, it is safe to immediately refreeze or finish thawing for feeding. Any individual bag in the box that is not partially frozen, should be disposed of. Feel free to contact our customer service team for assistance.

You can find us at our retail kitchens, inside veterinary clinics and hospitals, on Amazon.com and Chewy.com, and at Pet Food Express and Petco locations nationwide, and select Albertsons, Vons, Pavilions, and PetSmart locations. Click below to find a location near you.

FIND A LOCATION

We offer free shipping on frozen orders over $99 and dry orders over $49.

Frozen food and dry/non-frozen goods ship separately, and you will see separate charges for each on your credit card.

Frozen meals: Free shipping on orders over $99. To receive free shipping, order subtotal must meet or exceed $99 (before tax and discounts are applied).

Non-frozen & Dry (Pantry Fresh, DIY Kits, Supplements, Treats, and Merchandise): Free shipping on orders over $49. To receive free shipping, order subtotal must meet or exceed $49 (before tax and discounts are applied).

Our flat rate shipping fee is $19.99 for orders that do not meet our free shipping thresholds.

We cannot deliver to PO Boxes, APOs, or FPOs.

1. When you're placing your order, simply select Autoship on the product page or during checkout. 
2. Set your preferred frequency:
   • Every week
   • Every 2 weeks
   • Every 3 weeks
   • Every 4 weeks
   • Every 5 weeks
   • Every 6 weeks
   • Every 7 weeks
   • Every 8 weeks
   • Every 9 weeks
   • Every 10 weeks
   • Every 11 weeks
   • Every 12 weeks
3. That's it! Just sit back and let Autoship do all the work for you and your pet.

Yes! First-time autoship customers will receive 50% off the first autoship order up to $139 maximum discount + 5% off all subsequent autoship orders. The first-time discount of 50% may not be applied to historical autoship orders.

If you have had an autoship previously and you sign up for a new autoship, you are eligible for 5% off recurring orders (discount not applicable to the first order.)

All autoship frozen orders over $99 and autoship dry/non-frozen orders over $49 include free shipping.

None at all! With Autoship, you can make changes before your order is processed. Autoship orders are processed every Friday for the upcoming week.

Updates to autoship orders must be made no later than Thursday, 11:00 am Pacific the week your order is scheduled to process. To find your next autoship order date, log in to your account and click the "Autoship" tab. Your next order date is shown below "Next Order."

To skip items in your order:

• Under "Next Order," click "More Options" next to the item you want to skip. Click "Skip Product" to move the item to the next order date. Repeat the steps for each item you want to skip. The skipped items are moved to the "Future Order" section downpage.
• To ship a future order early, under "Future Orders," click the calendar icon and select the date you want to move the order to. If a date you want is not available, that means we have already processed orders for that week and only a future date may be selected.
• To skip an item in a future order, under "Future Orders," click "More Options" next to the item you want to change. Click "Skip Product."

If you have an order in processing status, you will not be able to adjust or skip items until processing is complete.

Subsequent autoship orders will be processed based on your desired order frequency. Autoship orders are processed on Friday. Recurring frozen orders typically deliver by Wednesday and recurring non-frozen orders typically deliver by the following Friday.

To add items to a recurring order, go to the product page and select the item. Click "Add to Order." The item will be added to your upcoming autoship order. 

To remove items from an order, go to "My Account" and click "Autoship." Next to the item you want to remove, click "More Options" and click "Cancel Subscription." Alternatively, in the same section, you can choose "Skip Product" to move the item to the next order, or click "Pause Subscription" to move the item to a future order.

To change frequency, go to "My Account" and click "Autoship." Next to the item you want to change, click the dropdown arrow below "Frequency" and choose the number of weeks. 

At this time, frozen orders are shipped Sunday–Thursday. Dry goods orders are shipped Sunday–Friday. We do this to ensure frozen orders arrive on time, and are not delayed over the weekend by our shipping carriers. Frozen goods and dry goods are shipped separately. We apologize for any inconvenience.

We do not currently offer autoship options for in-store pickup. You may schedule a recurring order directly with one of our Kitchen or Pantry locations. Find a retail location near you. (Petco and Pet Food Express excluded.)

Go to "My Account" and click "Autoship." Next to each item you want to cancel, click "More Options" and select "Cancel Subscription." 

At JustFoodForDogs, we're committed to your satisfaction. If you are not completely satisfied with your first purchase and it’s within 30 days of purchase, we'll give you a full refund. To be eligible for a refund, the product must be purchased directly from JustFoodForDogs. The refund is only available one time per person and JustFoodForDogs reserves the right to deny refunds where it, in its sole discretion, determines that there has been a misuse of the one-time promotional refund. (Shipping and/or delivery fees are non-refundable.) Being perishable, our products are not otherwise eligible for return or refund from JustFoodForDogs. Products not purchased directly from JustFoodForDogs are not eligible for return or refund from JustFoodForDogs. Products purchased from one of our Authorized Resellers* (Amazon.com, Chewy.com, Pet Food Express, Petco, PetSmart, Albertsons, Vons, Pavilions, Jewel-Osco, Market Street, Randalls, United, Tom Thumb, Safeway, Lucky, Tractor Supply Co., HEB) must be returned to the original place of purchase, pursuant to applicable Authorized Reseller’s return policies.

Custom diets are restricted from refunds due to the unique custom formulation. Refunds for formulation fees associated with custom diets are nonrefundable if services to create the diet have begun prior to receiving a request for a refund or cancellation, and the request is made greater than 30 days from the time of your initial consult.

In addition to our Clean Bowl Guarantee, we also offer the following customer service features:

• Free Shipping: Enjoy complimentary shipping on dry orders over $49 and frozen orders over $99.
• Customer Support: Our dedicated team is available around the clock to assist you.
• Satisfaction Guarantee: We're confident you and your pup will love our products. If not, we'll make it right.

We are confident that you will be happy with your purchase from JustFoodForDogs. If you have any questions or concerns, please do not hesitate to contact us.

*JustFoodForDogs has partnered with Authorized Resellers to help ensure the proper handling of our products. If you purchase our products from anyone other than an Authorized Reseller or directly from JustFoodForDogs, you agree that JustFoodForDogs shall not be liable for any claims involving injury or damages resulting from a third party’s improper handling or storage of those products.

JustFoodForDogs reserves the right to modify these terms and conditions at any time.